Casino Bello AML and Verification
This page sets out how we meet our anti money laundering obligations under our licence and what verification means for you in practice. Read it alongside our Terms and Conditions.
Our Anti Money Laundering Commitment
We operate under a remote gaming licence issued by the Malta Gaming Authority (MGA) and opened our doors in 2023 as part of Bello Entertainment Ltd, registered in Malta. That licence binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations (PMLFTRs) in force under Maltese law, and we treat those obligations as a condition of running this business rather than a box to tick.
Our compliance programme is risk based. We assess every account against money laundering and terrorism financing risk indicators, we appoint a Money Laundering Reporting Officer (MLRO) with the authority to hold transactions, review accounts and escalate concerns, and we file suspicious transaction reports with Malta's Financial Intelligence Analysis Unit (FIAU) where the law requires it.
When We Verify Your Account
Verification happens in stages, and the stage you reach depends on what you do with your account. Basic checks run at sign up, full identity checks run before money leaves your account, and enhanced checks apply when your activity moves outside your usual pattern.
- At registration: we confirm your name, date of birth, address, email and phone number, and screen those details against sanctions and politically exposed person (PEP) lists.
- Before your first withdrawal: we complete full KYC, meaning photo ID, proof of address and payment method ownership.
- At deposit thresholds: deposits well above the 375 AUD minimum, or funding patterns inconsistent with your history, trigger enhanced due diligence.
- Periodically: we re-screen open accounts against updated sanctions lists and re-verify documents that have expired.
| Document | What we accept | Requirements |
|---|---|---|
| Photo ID | Passport, driver licence or national ID card | Valid, legible, all four corners visible |
| Proof of address | Utility bill, bank statement or tenancy agreement | Issued within the last 3 months, in your name |
| Payment method | Card photo or wallet screenshot | First 6 and last 4 digits for cards; name must match your account |
Verifying Your Account Step by Step
Verification runs through your account profile, and you can track the status of each document in the KYC section at any time.
- Upload your documents through the secure KYC portal in your account settings. We never accept verification documents by email or live chat.
- Our compliance team checks each document against your registration data and runs freshness and authenticity controls.
- You receive a decision within 24 to 48 hours, with a specific reason if anything is missing.
- Approved documents are locked to your file and no further uploads are needed until they expire.
Your documents sit in encrypted storage with access limited to our compliance team. We do not share them with third parties for marketing or any commercial purpose, and disclosure happens only where our licence or a lawful order from a regulator, court or financial authority compels it.
Why We Ask for Source of Funds
Source of funds evidence answers one question: where did the money you play with come from? We ask for it when your deposits or net losses exceed levels consistent with the profile you have built with us, when you fund your account by bank transfer or large crypto transactions, or when our monitoring flags a change in pattern that our MLRO cannot resolve with standard KYC.
- Payslips or an employment contract
- Bank or trading statements showing regular income
- Tax returns or company accounts if you are self employed
- Sale documents for property, shares or other assets
- Inheritance or gift documentation with the donor identified
A source of funds request is not an accusation. It is a legal obligation under our licence and the fastest way to keep your withdrawals moving, so we ask you to treat it as routine paperwork rather than a judgement on you.
How Casino Bello Monitors Transactions
Every deposit and withdrawal passes automated and manual checks. Our systems compare each transaction against your stated profile, flag structuring (splitting amounts to stay under thresholds), rapid deposit to withdrawal cycling and third party funding, and escalate anything unusual to the compliance team for human review.
Withdrawals go back to the same method you deposited with wherever that method supports payouts. If you deposited by card, we pay out to that card; if you funded with Bitcoin, we pay out in Bitcoin. Where the deposit method cannot receive funds, such as Neosurf or PayID, we pay to a verified bank account or wallet in your own name. Payments to or from anyone other than the account holder are rejected.
| Item | Amount or timeframe |
|---|---|
| Minimum withdrawal | 375 AUD |
| Maximum withdrawal | 19000 AUD per day |
| Withdrawal processing | 0 to 24 hours once KYC is complete |
| Fees charged by us | None |
When Verification Fails or Stalls
If verification fails or documents never arrive, we act in a fixed order: withdrawals are held first, then deposits are blocked, and only after 30 days without a response do we suspend the account and return any balance to a verified method in your name.
- Blurred, cropped or expired documents
- A name on your ID that does not match your registered name
- Proof of address older than 3 months
- Deposits from an account, card or wallet belonging to someone else
Refusal to complete source of funds checks after a lawful request, a sanctions match, or evidence of third party play leads to account closure and, where required, a report to the FIAU. Players resident in restricted jurisdictions, including the United States, the United Kingdom, France, the Netherlands and Russia, cannot hold accounts with us at all.
How Long We Keep Your Documents
We keep verification records for five years after your account closes, or five years after your last transaction on an open account, whichever period our obligations under the PMLFTRs fix. Retention exists so we can answer regulator and law enforcement requests and evidence our checks during audits.
Once the retention period ends, we delete or anonymise your documents. You can request a copy of the personal data we hold, ask us to correct it, or raise a privacy concern through [email protected] at any time, and our team will respond within the timeframes our licence and privacy commitments set.
Frequently asked questions
How long does verification take?
Our compliance team reviews documents within 24 to 48 hours of upload. If something is missing, you get a specific reason, so fix that one item rather than resubmitting the whole set.
Do I need to verify before I can deposit?
No. You can register and play after basic checks, but full verification with photo ID, proof of address and payment method confirmation must be finished before your first withdrawal.
Why must withdrawals use the same method as deposits?
The same method rule stops funds moving through your account to a destination they never came from. It is a core AML control under our licence, not a technical limitation.
What happens if my documents are rejected?
Your withdrawal is held while you upload corrected documents. Common fixes include showing all four corners of your ID, using a proof of address issued within the last 3 months, and making sure the name on your payment method matches your registered name.